Wavestone and German AI specialist Cognigy have entered into a technology partnership. Together, the two companies aim to support their clients in implementing intelligent AI agents at scale for customer service.
Cognigy: a leading provider of scalable and autonomous solutions in customer experience
Founded in 2016, Cognigy is a German-based global technology company that provides an AI-powered platform for building intelligent customer service agents. With clients across Europe, North America, Asia, and the Middle East, Cognigy stands out for its agentic AI approach, which combines structured workflows with generative AI, to enable personalized, human-like interactions. Multimodal communication, pre-built agents, and compliant infrastructure enable rapid implementation. This positions Cognigy among the leading providers of scalable, autonomous solutions in the customer experience space.
Tangible benefits for customers
The partnership enables companies to achieve measurable cost savings in service operations while improving round-the-clock availability. Regulated industries such as banking and insurance particularly benefit from compliant technology, which enables fast and secure implementation despite stringent regulatory requirements.
Thanks to Wavestone’s deep industry expertise and high-value consulting capabilities, clients benefit from thoughtful implementation, from initial concept through to production deployment. The partnership significantly reduces development timelines and minimizes implementation risks.
A collaborative approach to market development
The partnership extends beyond pure technology integration to encompass holistic market development. Together, both companies are pursuing new projects in the rapidly growing conversational and agentic AI segment, positioning themselves as innovation partners for enterprise clients.
By combining their capabilities in sales, marketing, and thought leadership, they create synergies that benefit both partners. The agreement applies to all markets where both Wavestone and Cognigy operate (primarily Germany, the UK and the US), establishing a solid foundation for international growth.
“This partnership significantly expands our AI capabilities in conversational AI,” explains Eugen Ensinger, Associate Partner at Wavestone. “Our clients receive innovative solutions that both transform their customer experience and enhance operational efficiency.”
“Wavestone is the ideal partner for strategically anchoring our AI technology within enterprises,” adds Sascha Poggemann, Founder and COO of Cognigy. “Together, we can fully realize the potential of agentic AI and support customers in sustainably transforming their customer service.”
