The announcement follows Currys’ launch of a new colleague led innovation platform powered by AI, the Pitch, last week. This will initially focus on efficient white goods and TV repair services, and falls under the retailer’s warranty and optional care package, extending coverage beyond the initial warranty period.
“We’re delighted to be announcing this partnership with Vyntelligence. Their agentic AI platform is customer-friendly and enables us to save crucial time and resources, ensuring our expert technicians can focus on what matters most: giving tech the longest life possible, drawing on their highl -specialist skills to do so,” says David Rosenberg, Director of Service Operations at Currys.
“This partnership marks a meaningful step forward in our mission to build deeper trust with customers while advancing environmental stewardship. We’re excited to see how Vyntelligence’s technology can support Currys’ sustainability goals and enhance their customer experience,” says Kapil Singhal, Co-founder and CEO at Vyntelligence.
2025 RTIH INNOVATION AWARDS
AI will be a key focus area at the 2025 RTIH Innovation Awards.
The awards, which are now open for entries, celebrate global tech innovation in a fast moving omnichannel world.
Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”
He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”
“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations – resulting in more efficiency and profitability in all areas.”
Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November’s gathering.
For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.
