Transcript:
To get more people buying EVs, the U.S. needs more public EV chargers, and those chargers need to be reliable.
Terry: “One of the issues that a driver may face is they may go to a station that their either mobile app or their car told them to go to but when they arrive at the station, that station may not work.”
Kameale Terry is the cofounder of ChargerHelp, a company dedicated to improving EV charger reliability.
She says sometimes, chargers get vandalized or the hardware is broken.
But a lot of the time, charging problems come down to electronics. The chargers, their payment platforms, vehicles, and phone apps that locate chargers all need to communicate with each other.
And a software update or bug may cause that communication to break down.
Terry: “And so that’s really where you get, ‘Oh, the station should be working and it’s not working.’ … It really just comes down to, most of the time, software.”
She says these are solvable problems, so her company is helping build a team of technicians trained to diagnose and troubleshoot a range of charging issues.
So they’re helping create a more reliable EV charging network – which can help build people’s confidence in going electric.
Reporting credit: Sarah Kennedy / ChavoBart Digital Media
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