Leveraging Your Team’s Collective Judgment to Manage Gen AI’s Risks

Organizations today are grappling with the challenge of effectively utilizing generative AI while mitigating potential drawbacks. Many companies have implemented two core layers of risk management strategies: establishing policies for the use of the technology and employing critical thinking when interpreting gen AI’s outputs. In addition to these strategies, it is essential for companies to integrate a new third layer of risk management: team-based judgment. This approach involves three key components: collective judgment, where teams engage in discussions to assess output accuracy; domain judgment, where decision-making authority is entrusted to individuals with expertise or proximity to the work; and reflective judgment, where teams convene regularly to share and reflect on their experiences and insights regarding AI usage. By fostering team-based judgment on a broader scale, organizations will be better equipped to navigate the rapidly evolving AI landscape and confront unforeseen risks in the future.