Reporting Highlights
- Unexpected Role: Flight attendants were told they would fly rock bands, sports teams and sun-seekers. Then Global Crossing Airlines started expanding into federal deportation flights.
- Human Struggles: Some flight attendants said they ignored orders not to interact with detainees. “I’d say ‘hola’ back,” said one flight attendant. “We’re not jerks.”
- Safety Concerns: Flight attendants received training in how to evacuate passengers but said they weren’t told how to usher out detainees whose hands and legs were bound by shackles.
These highlights were written by the reporters and editors who worked on this story.
The deportation flight was in the air over Mexico when chaos erupted in the back of the plane, the flight attendant recalled. A little girl had collapsed. She had a high fever and was taking ragged, frantic breaths.
The flight attendant, a young woman who went by the nickname Lala, said she grabbed the plane’s emergency oxygen bottle and rushed past rows of migrants chained at the wrists and ankles to reach the girl and her parents.
